Managed Services
We take operational ownership of your infrastructure, endpoints, and cloud platforms so your team can focus on the roadmap instead of the pager. Monitoring, patching, backup, and support run to a defined SLA with monthly reporting you can actually read.
What you get out of it
What's covered
The building blocks we bring. Most engagements use a subset, scoped to what you actually need.
Monitoring & incident response
Full-stack observability across servers, network, endpoints, and cloud workloads. Alerts are triaged by an engineer, not just forwarded to your inbox.
Patch & vulnerability management
Scheduled patching for operating systems and third-party software, with reporting on coverage and exceptions.
Backup & recovery
Managed backup with tested restores, documented RPO/RTO targets, and immutable copies for ransomware resilience.
Service desk
Tier 1–3 support for your staff by email, portal, or phone, with satisfaction scoring on every ticket.
Identity & endpoint management
Microsoft Entra, Intune, and Jamf administration: onboarding, offboarding, device compliance, and conditional access.
Vendor coordination
We hold the line with your ISPs, SaaS vendors, and hardware suppliers so your team does not have to.
A typical engagement
- 01
Discovery & onboarding
A 3–4 week transition: asset inventory, documentation, tooling deployment, and a runbook for your environment.
- 02
Stabilize
We clear the backlog of known issues, close monitoring gaps, and bring patch and backup compliance to target.
- 03
Operate
Steady-state operations against the agreed SLA, with a single monthly report and a real person you can call.
- 04
Improve
Quarterly business reviews turn trends in the ticket data into a short, costed improvement plan.
What lands on your side
- Signed SLA with response and resolution targets by priority
- Environment runbook and asset register
- Monthly service report and quarterly business review
- Named service delivery manager
Common questions
Usually we complement it. Many clients keep an internal lead for strategy and business relationships while we handle operations, on-call, and overflow. We will tell you honestly which model fits your size.
Other services
Ready to talk about managed services?
Book a 30-minute call. We'll scope it roughly on the spot and follow up with a written outline.